Terms and conditions

We reserve the right to change these conditions at any time.

Delivery

Local Delivery

We are happy to deliver your wedding cake. We charge a standard rate of £35 for delivery within a 10 mile radius of The Pink Cake Box HQ (DE4) If you wish your order to be delivered outside the 10 mile radius we charge 90p/mile.

A date & time will be arranged with your venue for delivery and set up, as standard it is 10.30am on the day of your wedding but we will liaise with your venue closer to the date of your wedding.

Please ensure that you provide us with the correct address & postcode for delivery/set-up. If you are unable to be at the delivery address & request they are left in a suitable place or you wish your cakes to be accepted by someone on your behalf, this is your responsibility. We will not be liable if they do not arrive with you safely once we have dropped them off.

Whilst every effort is made to deliver your cake in perfect condition we cannot be liable for any faults that may occur on delivery due to unkept roads, in the unfortunate case that anything was to happen we would make every effort to repair your cake to its original design.

Collection

You can collect your 2/3 tier wedding cake by prior agreement but if you do decide to, we cannot be held responsible for any breakages that may occur and we strongly advise you against transporting your own cake. 4/5 tier wedding cakes are often assembled at the venue so therefore cannot be collected.

Stand Hire

Our Acrylic Stands for Cupcakes are hired out at a charge of £25.00 (plus a £50.00 deposit refunded on return of undamaged stand within 1 week of delivery date). You are responsible for returning the stand to us within the 1 week period. This can be done by post (using an insured postage method) or dropping it off to us at The Pink Cake Box.

Our popular White Milk Glass Stands are hired out at a charge of £25.00 (plus a £75.00 deposit refunded on return of undamaged stand within 1 week of delivery/pick up date). You are responsible for returning the stand to us within the 1 week period. This can be done by post (using an insured postage method) or dropping it off to us at The Pink Cake Box – these stands are extremely delicate so we recommend not posting.

We have many other ceramic and glass stands available for hire from £10 (plus a £30 deposit refunded on return of undamaged stand within 1 week of delivery/pick up date). You are responsible for returning the stand to us within the 1 week period. This can be done by post (using an insured postage method) or dropping it off to us at The Pink Cake Box.

If the stand is received back with any damage, missing parts or unfit for future use, we will retain the whole deposit.

In the past we have had our Cupcake Stands returned without the original packaging which makes storage difficult for us. We understand what a busy day it is for you, your guests & the staff - however we no longer leave the box at your venue for returning the Stand - please ask for a bag or box to use instead.

Please check with your venue first, as many offer stands as part of their wedding package.

Booking & Payment of Orders

To confirm a wedding cake order we first require a £50 save the date deposit. To secure your design booking we then require a 30% deposit of your total order value 6 months in advance of your wedding. Your requested date and design will not be secure until we have received those cleared funds.

The full balance of your order is due 1 month prior to your wedding. You may pay the balance earlier if you so wish.

Deposits are non-refundable.

Failure to complete payment 1 month prior to your event may result in your order being cancelled.

Failure to complete payment 1 week prior to your event will result in your order being cancelled.

We may charge interest on overdue balances from the date the payment becomes due until payment is received.

In the unfortunate event of you cancelling your order up to 1 month before your event you will be refunded in full minus the 30% deposit.

In the unfortunate event of you cancelling your order within 1 month of your event no monies can be refunded - sorry.

In the unlikely event that we have to cancel your order for any reason, we will aim to give you as much notice as possible and try to arrange a suitable alternative. If you choose not to accept our suggested alternative, we will refund the full price of your order.

At present we only accept bank transfers, cash or cheques made payable to The Pink Cake Box.

PLEASE NOTE: If booking your Wedding cake more than 12 months in advance, your quote may be subject to price fluctuations due to an increase/decrease of costs (We cap any increased charge to no more than £50).

Pricing

We reserve the right to alter our prices at any time.

Allergies

Nuts

Unfortunately, we cannot guarantee our cakes are nut-free. We use ingredients containing nuts in our kitchen & therefore cannot be 100% sure they are safe for allergy sufferers.

Non Gluten-Containing Ingredient Cakes

Some of our cakes can be made with no gluten-containing ingredients on request.

Due to new food labelling laws we are unable to use the phrase 'Gluten Free'.

However, please be reassured, every step possible is taken to ensure cross contamination does not occur. We bake all our special diet cakes before any other cakes that day but we do handle gluten in our kitchen on a daily basis therefore we do not recommend our gluten avoided cakes for anyone with a high risk allergy.

Dairy

We will happily make any of our cakes dairy free by using Pure sunflower spread in replacement of butter.

Vegan Cakes

Vegan – no dairy, eggs or animal product containing.

Our chocolate mud cake is vegan as standard. We can also offer our carrot cake and vanilla cake as a vegan option.

The Pink Cake Box cannot accept responsibility for any cross-contamination following delivery.

This may occur if my cakes come into direct contact with food products containing wheat/gluten, eggs, dairy; if they are handled with utensils or placed on surfaces previously used for food containing avoided ingredients without adequate cleaning.

Website

All text, images and content of this website may not be used or copied without my written permission.

All content on this website is accurate at the time of posting but we cannot be held responsible for any slight errors.

Design

Please Note - occasionally your cake may not be exactly as discussed/sketched/any example picture.

Sometimes, it is necessary to make decisions on the design at the last minute.

We reserve the right to make these, without prior arrangement, for the good of the overall presentation.